Delivery

 

We like to keep things simple, our carefully chosen courier service will deliver your items free of charge to most mainland UK addresses.

 

Ordering

 

Orders will be carefully wrapped and dispatched within 7-14 days and delivered by our two man courier service and placed inside your home.

 

We understand that sometimes you need to get your hands on a new purchase as soon as possible, if your order is urgent and required by a certain date, please do not hesitate to contact us, we will endeavour to meet any deadlines you have, on special occassions we can get your item to you the next day.

 

If you would prefer to place your order over the phone, would like to confirm delivery times, or you have a query, you are welcome to contact us by phone, please call Siobhan on 07538 299113 between 8am and 8pm Monday to Sunday.

 

Delivery Logistics

 

We know it can be very frustrating to miss a delivery, especially if it's something that you need quickly. 

 

Our courier service will provide you with a two hour delivery window, notified by SMS or email, so you don't have to wait in all day.

 

International Shipping

 

Obviously some places are easier to reach than others and so a little patience and extra cost might be required. We advise that you contact us before placing your order. Delivery charges are dependent on the destination country and size of purchase, Shipments usually take 10-14 days by airfreight although can be delayed further due to customs procedures.

 

To discuss the delivery of products to countries outside the UK please contact us on +44 (0)7538 299113 or email siobhan@splendidantiques.co.uk  and we will get back to you with the shipping costs.

 

Please Note: If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. Please check these requirements with the relevant authority before placing an order.

 

Returns

 

While we hope that you will be delighted with your order, we understand that there are occasions where you may want to return items.

 

We ask that you notify us either by email or a phone call within 7 days of receiving the goods, and that you return them to us within 14 days. We can then advise you on the most cost effective way to return the item, this especially applies to large, bulky items. 

 

The returned products must be in perfect condition and in the original packaging. For fragile items please make sure they are securely packaged. 

 

You can return goods you have ordered from us for any reason at any time within 30 days of receipt for a full refund or exchange providing the goods are received by us in an unused, undamaged and saleable condition.

 

The costs of returning goods to us shall be borne by you.

 

We will issue a full refund as soon as the item is recieved by us.